Refund policy

Return & Refund Policy

Last updated: 21 July 2026

At Lympharis we want you to feel confident about your order. This policy explains your options for returns and refunds, alongside your legal rights as a UK consumer. It applies to purchases made through www.lympharis.com.

If you have any questions, contact us at support@lympharis.com and we'll be glad to help.

Our 30-Day Money-Back Guarantee

We stand behind Lympharis with a 30-day money-back guarantee. If you're not happy with your purchase, contact us within 30 days of delivery and we'll arrange a refund of the product price, even if the bottle has been opened. This guarantee is offered voluntarily by us and is in addition to your statutory rights (set out below), not instead of them.

To keep things fair, our satisfaction guarantee covers your first order of a product and is limited to a reasonable quantity (normally up to the amount in a single order). It doesn't cover repeat bulk purchases made after you've already tried the product.

Your Legal Rights (UK)

Nothing in this policy affects your statutory rights.

14-day cooling-off period. Under the Consumer Contracts Regulations 2013, you generally have the right to cancel an online order within 14 days of receiving it. However, for health and hygiene reasons, supplements and other consumable products that have been opened or had their seal broken cannot be returned for a change-of-mind refund. Sealed, unopened products may be returned within this period.

Faulty, damaged, or misdescribed items. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your product arrives damaged, faulty, or not as described, you're entitled to a repair, replacement, or refund. Our 30-day guarantee sits on top of these rights.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, leaking, incorrect, or faulty, please email support@lympharis.com within 14 days of delivery with:

  • Your order number
  • A short description of the issue
  • A photo of the item and packaging

We'll arrange a replacement or a full refund (including any delivery charge you paid), at no cost to you. You won't normally need to return a damaged consumable item, though we may ask for photos to help us improve.

How to Request a Return or Refund

  1. Email support@lympharis.com with your order number and the reason for your return or refund request.
  2. We'll confirm whether your item qualifies and, where a physical return is needed, provide the return address and instructions.
  3. Once approved (or once we receive a returned item), we'll process your refund.

Please don't send items back without contacting us first — returns received without prior approval may not be processed.

Return Shipping

  • For faulty, damaged, or incorrect items, we cover return postage.
  • For change-of-mind returns of sealed, unopened items within the cooling-off period, you're responsible for return postage. We recommend a tracked service, as we can't be responsible for items lost in transit back to us.

Return address: [Your returns address — add before publishing]

Refunds

Once your refund is approved, we'll process it to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days to appear on your statement. We'll refund the price of the product and, where required by law, the standard delivery cost.

Subscriptions (Subscribe & Save)

If you're on a Subscribe & Save plan, you can cancel, pause, or skip at any time before your next renewal — there's no lock-in.

  • Manage or cancel your subscription from your account, or email support@lympharis.com.
  • Please make changes at least 48 hours before your renewal date so we can stop the next order being processed and dispatched.
  • Once a renewal order has already shipped, it's treated as a normal order under this policy (including the 30-day guarantee for your first order of a product).

Items We Can't Refund for Change of Mind

  • Opened or unsealed supplement bottles (health and hygiene reasons), except under our 30-day money-back guarantee
  • Gift cards
  • Products returned more than 30 days after delivery without a qualifying fault

Contact Us

Lympharis Email: support@lympharis.com [Business address / registered address] [Company registration number, if applicable]

We aim to respond to all enquiries within [1–2] business days.