Shipping policy
Shipping Policy
Last updated: 21 July 2026
This Shipping Policy explains how and when we dispatch and deliver orders placed at www.lympharis.com. If you have any questions, contact us at support@lympharis.com.
Order Processing
- Orders are processed Monday to Friday, excluding UK public holidays.
- We aim to process and dispatch orders within [1–2] business days of your order being placed.
- Orders placed after [cut-off time, e.g. 2pm] or at weekends/holidays are processed on the next business day.
- You'll receive a confirmation email when your order is placed, and a dispatch email with tracking (where available) when it ships.
Delivery Times & Costs (UK)
We ship across the United Kingdom. Estimated delivery times are:
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard | [3–5] business days after dispatch | [£X.XX] |
| Tracked / Express (if offered) | [1–2] business days after dispatch | [£X.XX] |
Free shipping: Orders that include 2 or more bottles qualify for free standard UK shipping. Any free-shipping thresholds are shown at checkout.
Delivery times are estimates and begin from the point of dispatch, not the time of order. They aren't guaranteed and may be affected by carrier delays, weather, or busy periods.
Tracking Your Order
Where a tracked service is used, your dispatch email will include a tracking number and link so you can follow your parcel. If you have an account, you can also check your order status there. For help, email support@lympharis.com with your order number.
International Shipping
[Choose one before publishing:]
- Option A — We currently ship within the United Kingdom only.
- Option B — We ship to [list countries/regions]. International delivery times are typically [X–Y] business days after dispatch, and costs are calculated at checkout. Please note that import duties, taxes, or customs charges may apply on delivery and are the responsibility of the recipient.
Delays
Occasionally deliveries take longer than expected due to circumstances outside our control (carrier delays, adverse weather, peak periods, or address issues). If your order hasn't arrived within [X] business days of the estimated delivery window, please contact support@lympharis.com and we'll help track it down.
Incorrect or Incomplete Addresses
Please double-check your delivery address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address provided by you. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery (which may incur an additional postage charge) or a refund of the product price.
Damaged or Lost Parcels
If your order arrives damaged, or doesn't arrive at all, please contact support@lympharis.com within [14] days of the expected delivery date. See our [Return & Refund Policy] for how we handle damaged, faulty, or missing items — we'll arrange a replacement or refund as appropriate.
Subscriptions (Subscribe & Save)
For Subscribe & Save orders, each recurring order is dispatched around your renewal date and delivered using the same options above. You can manage renewal dates, or pause, skip, or cancel, from your account or by emailing support@lympharis.com — please make changes at least 48 hours before your renewal date.
Contact
Questions about shipping or a specific order? Email support@lympharis.com with your order number and we'll be glad to help. We aim to respond within [1–2] business days.