Cancellation policy

Purchase Options Cancellation Policy

Last updated: 21 July 2026

This policy explains how our subscription and other recurring purchase options work at www.lympharis.com, and how you can change or cancel them. It applies whenever you choose a Subscribe & Save or similar recurring option at checkout. For anything not covered here, see our [Return & Refund Policy] and [Terms of Service].

Questions? Email support@lympharis.com.

How Subscriptions Work

When you select Subscribe & Save at checkout, you're enrolling in a recurring plan. This means:

  • You'll receive your product automatically at the interval shown at checkout (for example, every 4 weeks).
  • Your chosen payment method is charged automatically on each renewal date at the then-current subscription price (e.g. Subscribe & Save 25%), until you cancel.
  • There is no minimum commitment and no lock-in — you can cancel at any time.

Managing Your Subscription

You're in control of your plan. You can skip a delivery, pause, change frequency, update your details, or cancel at any time by:

  1. Logging into your account on lympharis.com and opening your subscription, or
  2. Emailing support@lympharis.com with your order number and what you'd like to change.

Cancellation & Cut-Off Timing

You can cancel at any time. To make sure a change or cancellation takes effect before your next order is billed and dispatched, please action it at least 48 hours before your renewal date.

  • If you cancel before the cut-off, you won't be charged again and no further orders will be sent.
  • If your renewal has already been processed or dispatched, that order will be fulfilled and treated as a standard order under our [Return & Refund Policy].

Cancelling stops future renewals; it doesn't automatically refund an order that has already been placed.

Refunds on Subscription Orders

  • Your first order of a subscription product is covered by our 30-day money-back guarantee — see the [Return & Refund Policy].
  • For later renewal orders, your statutory rights still apply (for example, if an item is faulty, damaged, or not as described).
  • If you were charged after cancelling, or believe a renewal was billed in error, contact support@lympharis.com and we'll put it right.

Price & Plan Changes

We may change subscription pricing or plan details from time to time. If we do, we'll give you reasonable advance notice by email before the change takes effect, so you can decide whether to continue, adjust, or cancel your plan.

Failed Payments

If a renewal payment fails, we may retry the charge and email you to update your payment details. If payment can't be completed, we may pause or cancel the subscription until it's resolved.

Your Consumer Rights

Nothing in this policy affects your statutory rights as a UK consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

To cancel or change a subscription, or for any questions, email support@lympharis.com with your order number. We aim to respond within [1–2] business days.